FAQ

Setting up an account at Ozoon is straightforward and takes just a few minutes. Head to our homepage and click the "Sign Up" button. You'll need to provide basic details like your email, a secure password, and some personal info to verify you're of legal age (19+ in Canada). Once registered, you can log in immediately and explore our games or sportsbook. For added security, we recommend enabling two-factor authentication right away. If you're migrating from a Bodog account, your details carry over seamlessly—no need to start from scratch. New users can claim welcome bonuses during their first deposit, but remember to opt in manually. If you run into any snags, our live chat support is available 24/7 to guide you through.

Ozoon packs a punch with multiple welcome bonuses to kickstart your play. For casino fans, grab the standard 100% match up to $3,500 plus 400 free spins across your first five deposits—think 100% up to $800 on the first, with spins on Gods of Luxor. Crypto users get even more: a 150% match up to $7,000 and 400 free spins, also over five deposits. Sports bettors can snag a 100% crypto bonus up to $600 for sportsbook and racebook action, while poker players enjoy a 100% bonus up to $1,000, unlocked via rewards points. All bonuses require manual opt-in during deposit, with minimums starting at $10. Check the terms for eligible games and always play responsibly—bonuses enhance fun but don't guarantee wins.

Currently, Ozoon focuses on deposit-based bonuses rather than no-deposit codes, but keep an eye on promotions as they evolve. Instead, dive into our welcome packages that reward your first deposits generously, like free spins on slots without needing a code upfront. If a no-deposit offer pops up, it'll be announced via email or our promotions page—often tied to loyalty rewards. For now, referral bonuses let you earn up to $300 per friend without depositing extra yourself. Always review terms to understand wagering and eligibility, ensuring you get the most value from every spin or bet.

Depositing at Ozoon is quick and secure, with options like Visa, MasterCard, Interac, Bitcoin, Ethereum, Litecoin, Bitcoin Cash, and Tether. Minimums start at $10, and funds appear instantly for most methods—perfect for jumping into a game right away. Select your preferred currency, including CAD or crypto, and opt in for bonuses during the process. Withdrawals follow a similar path but require account verification first. Processing times vary: crypto payouts can be as fast as 15 minutes, while bank transfers take 3-5 business days. There's no fee from our end, but check your provider. Limits are player-friendly, with maximums up to $9,500 per transaction for some methods. If issues arise, contact support for swift resolution.

Wagering requirements ensure fair play by requiring you to bet a multiple of your bonus before withdrawing winnings. At Ozoon, casino welcome bonuses typically need 25x the deposit plus bonus— for example, a $100 deposit with $100 bonus means $5,000 in play. Free spins winnings often have 40x wagering for standard packages, dropping to 25x for crypto. Contributions vary: slots count 100%, while table games might be 20% or less, and craps is excluded. Track progress in your account dashboard. Meet the requirements within 180 days for most bonuses, and remember, requesting a withdrawal early forfeits the bonus. This system keeps things balanced and exciting.

Absolutely—Ozoon is fully optimized for mobile, letting you access casino games, sports betting, and poker on iOS or Android without a dedicated app. Just visit our site via your browser for seamless play, with touch-friendly interfaces and fast loading times. All features, from live dealer tables to bet slips, work flawlessly on smaller screens. Whether you're spinning slots during a commute or placing a parlay at halftime, expect the same security and bonuses as desktop. For best performance, use a stable Wi-Fi connection and keep your browser updated. Mobile users even get the full welcome package on the go.

Ozoon boasts a massive library from top providers like Betsoft, BGaming, Booongo, Dragon Gaming, Evoplay, Playson, Rival Gaming, and more. Dive into slots, blackjack, roulette, craps, poker, and live dealer games, plus hot drop jackpots for big-win potential. Sports fans bet on NFL, NBA, MLB, NHL, and NCAA events with moneylines, spreads, parlays, and over/unders. American odds are standard, making it easy for US-style bettors. New titles drop regularly, and crypto users enjoy exclusive perks. Exclusions like craps for bonuses apply, but there's something for every taste—always check game rules for the best strategy.

Ozoon operates under a reputable international license, ensuring fair play and compliance with strict standards. As a rebranded entity from Bodog, we maintain high regulatory oversight focused on Canadian markets, with random number generators audited for transparency. This setup guarantees secure transactions and unbiased outcomes. We're committed to ethical operations, including age verification and anti-fraud measures. While not under a specific US state license, our global credentials provide peace of mind. For details, review our terms or contact support—playing here means you're in a regulated, trustworthy environment.

Know Your Customer (KYC) is a quick verification step to confirm your identity and prevent fraud. You'll upload documents like a government ID, proof of address, and possibly payment method details during your first withdrawal or as requested. The process usually takes 24-48 hours once submitted via your account portal. It's a one-time requirement for most players, ensuring secure payouts. If you're a crypto user, it might be lighter, but always have scans ready. This keeps Ozoon safe for everyone—reach out to support if you need help gathering docs.

If you hit a snag like a frozen game or login error, start by clearing your browser cache and cookies, then restart your device. Ensure you're using a supported browser like Chrome or Safari for optimal performance. For mobile issues, check your internet connection and update your OS. If problems persist, our FAQ covers common fixes, or hit live chat for real-time help—available 24/7. Email support@ozoon.eu for detailed logs. Most glitches resolve quickly, getting you back to the action without missing a beat.

Ozoon prioritizes safe play with tools like deposit limits, session timers, and self-exclusion options you can set in your account. We also offer reality checks to track time spent and links to resources like Gamblers Anonymous. If gambling feels overwhelming, contact support for guidance or activate cooling-off periods. Remember, it's all about fun—set budgets and take breaks. Our team is trained to assist without judgment, ensuring you enjoy responsibly.

We use advanced encryption like SSL to protect your data and transactions, keeping hackers at bay. Regular security audits and firewalls add extra layers, while personal info is stored securely and never shared without consent. Crypto payments enhance anonymity, and we comply with data protection laws. Two-factor authentication is encouraged for accounts. If you suspect a breach, report it immediately—our protocols ensure quick response. Play knowing your details are as secure as your bets.